Generally speaking, verbal and written communication are purposeful. For a spoken or written message to be understood, the sender has to make sure that the receiver:
• Is using the same channel of communication
• Recognises and understands his language• Is able to make sense of the message’s meaningThe channel of communication is the medium used to convey the message:
• For spoken communication, this might be face-to-face, or via the telephone
• Written messages might be notes, memos, documents or e-mails
• Shift handovers.
These are best carried out by using both the verbal and written methods and can be improved by using show and tell which demonstrates the job to the person or group.
Generally speaking, verbal and written communication are purposeful. For a spoken or written message to be understood, the sender has to make sure that the receiver:
• Is using the same channel of communication
• Recognises and understands his language• Is able to make sense of the message’s meaningThe channel of communication is the medium used to convey the message:
• For spoken communication, this might be face-to-face, or via the telephone
• Written messages might be notes, memos, documents or e-mails
• Shift handovers.
These are best carried out by using both the verbal and written methods and can be improved by using show and tell which demonstrates the job to the person or group.
